WhatsApp in the unified inbox.

Connect a WhatsApp Business account and phone number. Messages, media, reactions, and calls arrive in the same conversation, with delivery and read receipts.

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Connect a WhatsApp Business account and phone number.

Receipts

Delivery and read receipts stay on the conversation.

Call from the conversation

When the chat has a phone number, the team can call from the inbox.

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How WhatsApp sits in the inbox

A WhatsApp message is just another conversation. Your team replies, assigns, and keeps the history in the same workspace.

01The customer writesA WhatsApp message, photo, or reaction arrives on the connected number.
02It opens in the inboxThe thread sits beside Messenger, Instagram, email, and webchat.
03The team repliesAssignment, notes, and a call from the conversation stay on the same customer.

Ready to take WhatsApp in the same inbox?

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