Knowledge-Based Answers
AI answers customer questions using your business information.
AI customer support
Tellerdesk AI Webchat helps customers find answers instantly using your own business information, while keeping your team available for conversations that require a human.
Instead of relying on generic responses, Tellerdesk can use approved business information to answer customer questions.
Bring approved pages, documents and answers into Tellerdesk.
The assistant uses that material when a visitor asks a question.
The chat widget sits on a compatible website.
Answers stay tied to what your business has provided.
Common questions are handled without waiting for an agent.
Sensitive or unclear chats are handed to your team.
AI answers customer questions using your business information.
Escalate conversations to your team when human support is needed.
Add Tellerdesk chat to compatible websites.
Keep webchat conversations connected to the Tellerdesk workspace.
Collect customer details during conversations.
Allow suitable conversations to continue through WhatsApp where configured.
Route escalated webchat conversations to available team members.
Use automation rules to handle conversations differently inside or outside working hours.
The goal is not to remove human support. AI helps reduce repetitive work by handling common enquiries while handing complex, sensitive or important conversations to human agents.
Answer questions about destinations, tours and booking information.
Answer questions about products, availability and policies.
Explain services, process and common requirements.
Handle FAQs before escalating technical issues.