Triggers
Start workflows when defined events occur.
Workflow automation
Build customer communication workflows that automatically route, organise and respond to conversations based on business rules.
Start workflows when defined events occur.
Create logic based on business rules.
Handle conversations differently depending on working hours.
Automatically send conversations to the appropriate team or agent.
Categorise conversations automatically.
Trigger approved responses in selected situations.
Send information to compatible external systems.
Alert teams when important events happen.
Tag “Sales” → Assign sales team → Notify agent
Send acknowledgement → Mark for the next available agent
Add a priority tag → Route to a senior team
Tellerdesk uses a visual workflow experience so teams can set ordinary routing logic without writing code.