Customer communication analytics
Tellerdesk reporting helps teams understand communication volume, responsiveness, channel activity, lead performance and agent workload.
Understand overall communication activity.
Compare activity across connected channels.
Understand response activity and workload across team members.
Measure lead movement and follow-up activity.
Understand bot conversations and human escalations.
High response times → Adjust staffing
High activity at specific hours → Change coverage
High volume on one channel → Allocate more agents
Lead volume increasing → Improve the follow-up process
Supported reports can be exported where available for further analysis or internal reporting.