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Instagram

Instagram DMs in the inbox.

Connect a linked Instagram account. Direct messages arrive beside Messenger, and a comment can become a private conversation.

Direct messages

Instagram DMs land in the same inbox as Messenger.

Comment to DM

A comment on a post can become a private Instagram conversation.

Same assignment

The conversation uses the same SLA and assignment as your other channels.

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How Instagram sits in the inbox

Direct messages and comment replies stay next to Messenger, not in a separate app.

  1. 01A DM or comment arrivesThe linked Instagram account sends it into Tellerdesk.
  2. 02The team sees itThe conversation uses the same assignment as your other channels.
  3. 03A comment becomes a chatA public comment can continue as a private Instagram conversation.

Ready to handle Instagram beside the rest of the inbox?

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