Legal
Effective date: October 20, 2026
This Privacy Policy explains how Mindscope FZC, the company behind Tellerdesk ("Tellerdesk", "we", "us", or "our"), collects, uses, stores, shares, and protects personal information when you use the Tellerdesk website, platform, applications, connected communication channels, and related services (collectively, the "Services").
Tellerdesk is an omnichannel customer communication platform designed to help businesses manage customer conversations, leads, customer information, team collaboration, automation, AI-assisted interactions, and reporting from one workspace.
By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy may apply to:
Where Tellerdesk processes personal information on behalf of a business customer, the business customer normally determines why and how that information is processed.
In those circumstances, the business customer acts as the relevant data controller or business, while Tellerdesk acts as a data processor or service provider, subject to applicable law and contractual arrangements.
When a business registers for or uses Tellerdesk, we may collect information such as:
When communication channels are connected to Tellerdesk, the platform may process information contained in customer interactions, including:
Tellerdesk supports multiple communication channels within a unified workspace.
Tellerdesk may create or maintain customer records containing information such as:
Tellerdesk can also associate conversations from different supported channels with a single customer record where matching information is available.
Tellerdesk allows business customers to connect supported third-party communication services.
Depending on the services a customer connects, Tellerdesk may receive information from platforms such as:
The information received depends on the permissions granted by the business customer and the capabilities of the connected service. It may include:
Business customers are responsible for ensuring that their use of connected channels complies with applicable platform rules and privacy requirements.
Where a business customer connects Facebook or Instagram services, Tellerdesk may process information provided through Meta Lead Ads or social interactions. This may include:
Tellerdesk may also enable authorised users to view and manage supported Facebook and Instagram comments, reply publicly, moderate comments, or continue supported interactions privately.
The business customer is responsible for its own advertising, consent, lead-generation, and follow-up practices.
If a business connects an email account to Tellerdesk, we may process:
Connected email conversations may appear in the Tellerdesk unified inbox so authorised team members can respond and manage the customer relationship.
Where voice or SMS services are enabled, Tellerdesk may process:
If call recording is enabled by a business customer, call recordings may also be processed and stored.
The business customer is responsible for ensuring that any call recording is used in accordance with applicable laws, including any required notice or consent.
Tellerdesk includes AI-assisted features, including website chat and tools that may assist customer service teams. Where AI features are used, Tellerdesk may process:
The Tellerdesk website chat feature is designed to respond using relevant information from the business customer's configured knowledge sources and may hand the conversation to a human agent where necessary.
Information may be transmitted to approved AI or language-processing service providers where necessary to provide these features.
Business customers should not upload information to an AI knowledge base unless they have the right to process that information.
When users access Tellerdesk, we may automatically collect technical information required for operation, security, troubleshooting, and performance monitoring. This may include:
We may use this information to maintain the reliability and security of the Services.
We may process information to:
Where applicable data protection laws require a legal basis, personal information may be processed on the basis of:
Where Tellerdesk acts as a processor for a business customer, we process the relevant customer data according to the customer's instructions and the applicable service agreement.
We do not sell personal information. Information may be shared with the following categories of recipients where necessary.
We may use third-party vendors to provide services such as:
These providers may process information only as required to deliver the relevant service.
Where a customer chooses to connect an external platform, information may be exchanged with that platform as required for the integration to operate. Examples may include:
We may disclose information when reasonably necessary to:
If Tellerdesk or Mindscope FZC is involved in a merger, acquisition, restructuring, financing, or sale of business assets, information may be transferred as part of that transaction where legally permitted.
Tellerdesk is designed to maintain separate business workspaces. Access to information is controlled based on authorised user roles and permissions.
Depending on the customer's configuration, users may have different levels of access to:
Tellerdesk's security controls include separation between business workspaces, enforced role permissions, and scoping of each user's access to the data they are authorised to see.
We use technical and organisational safeguards designed to protect information processed through Tellerdesk. Platform protections include:
No internet-based platform can guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials and ensuring that only appropriate users are granted access to their workspace.
We retain information only for as long as reasonably necessary to:
Different categories of information may have different retention periods.
Where Tellerdesk processes information on behalf of a business customer, retention may also depend on that customer's configuration, instructions, contractual terms, and applicable law.
We may retain limited records for legal, accounting, security, or fraud-prevention purposes after other data has been removed.
Business customers may request deletion of eligible information associated with their Tellerdesk account, subject to legal or contractual retention requirements.
Users of Meta-connected services may also follow the applicable data-deletion process provided through Tellerdesk.
For privacy or data-deletion requests, contact info@mindscopesolutionsfzc.com.
Tellerdesk may use service providers or infrastructure located in countries other than the country in which a user or business customer is located.
Where applicable law requires safeguards for international transfers, appropriate measures will be used as required.
Business customers are responsible for determining whether their use of Tellerdesk and connected services meets any specific data-localisation or international-transfer requirements applicable to their business.
Tellerdesk websites and applications may use cookies or similar technologies. These may include:
Where legally required, non-essential cookies will be subject to appropriate consent controls.
Because Tellerdesk is a B2B platform, our business customers also have privacy responsibilities. Customers should:
Depending on applicable law and your location, you may have rights such as:
If your information is processed by a business using Tellerdesk, you should normally contact that business first, because it may be the organisation responsible for responding to your request.
Where appropriate, Tellerdesk will assist its business customers with privacy requests relating to information processed through the Services.
Tellerdesk is designed as a business communication platform and is not intended to be provided directly to children as a consumer service.
We do not knowingly create Tellerdesk business accounts for children.
If you believe personal information relating to a child has been processed improperly through Tellerdesk, contact the relevant business customer or contact us.
Tellerdesk may integrate with or provide links to third-party platforms. Those third parties operate under their own privacy policies and terms.
Tellerdesk is not responsible for independent processing carried out by third-party services outside our control.
Customers should review the privacy terms of any external service they connect to Tellerdesk.
We may update this Privacy Policy from time to time to reflect:
The current effective date will be displayed at the top of this policy.
Where appropriate, material changes may also be communicated through Tellerdesk or other reasonable means.
For questions about this Privacy Policy, data protection, or privacy requests, contact:
Mindscope FZC
Company behind Tellerdesk
Website: https://tellerdesk.com
Email: info@mindscopesolutionsfzc.com
Phone: +971 55 813 2249
Address: United Arab Emirates
For requests relating to personal information controlled by a business using Tellerdesk, contact that business directly in the first instance.