Social customer engagement

Turn social interactions into customer conversations

Manage supported Facebook and Instagram comments, replies and customer enquiries through Tellerdesk.

Social media comments are customer conversations too

Potential customers often ask practical questions in public. Those enquiries should not stay buried inside comment sections.

See supported social comments inside the Tellerdesk environment.

Reply directly to customers publicly.

Manage inappropriate or unwanted comments where supported.

Move suitable public enquiries into private messaging conversations.

Manage comments from supported promoted or advertising content.

Connect social activity with the wider customer record.

01
Customer leaves a comment
The question appears on a supported post or ad.
02
The team sees it
The comment shows inside Tellerdesk, not only on the social app.
03
Public reply
Answer on the post when the reply can stay public.
04
Move to a private chat
Take pricing and booking details out of the comment thread.
05
Continue the conversation
The same customer stays in the inbox.
06
Follow up
Assign the thread and keep the history on the customer.

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