Legal
Effective date: October 20, 2026
These Terms of Service ("Terms") govern access to and use of Tellerdesk, a business communication and customer engagement platform operated by Mindscope FZC ("Tellerdesk", "we", "us", or "our").
Please read these Terms carefully before accessing or using the Tellerdesk website, platform, applications, communication services, AI functionality, integrations, or related services (collectively, the "Services").
By:
you ("Customer", "you", or "your") agree to be bound by these Terms.
If you are using Tellerdesk on behalf of a company or other organisation, you confirm that you have authority to accept these Terms on behalf of that organisation.
If you do not agree to these Terms, you must not use the Services.
For the purposes of these Terms:
Tellerdesk is an omnichannel customer engagement and business communication platform.
Depending on the Customer's plan and configuration, Tellerdesk may provide functionality including:
Available functionality may vary depending on:
You must be at least 18 years old and legally capable of entering into a binding agreement to use Tellerdesk.
If you use Tellerdesk on behalf of a business or organisation, you represent that you are authorised to bind that organisation to these Terms.
You are responsible for:
You must not share credentials with unauthorised users.
Tellerdesk may allow a Customer to create or operate one or more business workspaces, depending on the applicable plan.
The Customer is responsible for:
Tellerdesk provides role-based access and workspace separation as part of the platform's security model.
The Customer remains responsible for the actions of its Authorised Users.
Tellerdesk allows Customers to connect supported third-party communication platforms. These may include:
The Customer acknowledges that use of these channels may be subject to separate terms, policies, usage limits, permissions, message windows, pricing, and restrictions imposed by the relevant provider.
For example, messaging functionality may be affected by:
The Customer agrees to comply with all applicable third-party platform terms when using Connected Channels.
Tellerdesk depends in part on third-party services to provide certain functionality.
We do not control third-party providers and cannot guarantee that their services will always remain available or unchanged.
Third-party providers may:
Where such changes affect Tellerdesk, we may modify or temporarily suspend related functionality.
Tellerdesk is not responsible for losses caused solely by the actions, policies, outages, suspensions, or service failures of independent third-party providers, except where required by applicable law.
Where WhatsApp, Messenger, Instagram, Facebook, or Meta Lead Ads are connected, the Customer agrees to comply with all applicable Meta terms and policies.
The Customer is responsible for:
Tellerdesk does not guarantee approval of:
Such approvals and enforcement decisions are controlled by Meta or other relevant third parties.
Where SMS, telephone, calling, number purchasing, or related telecommunications services are enabled, usage may incur additional third-party charges.
The Customer is responsible for ensuring that:
Tellerdesk may restrict SMS or voice services for security, regulatory, provider, or fraud-prevention reasons.
Where a Customer connects an email account to Tellerdesk, the Customer authorises Tellerdesk to access, process, display, send, and synchronise email information as necessary to provide the requested functionality.
The Customer is responsible for:
Tellerdesk may provide AI-assisted website chat and other AI functionality. Depending on configuration, AI Features may:
Tellerdesk website AI can use business-provided knowledge sources and hand over to a human agent where appropriate.
The Customer acknowledges that AI outputs may occasionally be:
AI Features are provided as assistance tools and are not a substitute for professional judgment.
The Customer is responsible for reviewing and monitoring how AI functionality is used within its business.
Where the Customer uploads or connects information for AI functionality, including:
the Customer confirms that it has the right to use and process that material.
The Customer must not knowingly upload:
Where the Customer connects Meta Lead Ads or other lead-generation sources, Tellerdesk may receive information submitted by prospective customers.
The Customer is responsible for:
Tellerdesk acts as a technology platform and does not determine the Customer's legal basis for marketing to an individual.
The Customer is responsible for:
You must not use Tellerdesk to:
We may suspend or restrict access where we reasonably believe use of the Services creates a security, legal, regulatory, fraud, or platform-compliance risk.
The Customer is responsible for ensuring that outbound customer communications comply with:
Tellerdesk provides communication tools but does not determine whether a particular message is legally permitted.
Tellerdesk may allow the Customer to configure automated actions. These may include:
The Customer is responsible for reviewing automation before use. The Customer acknowledges that incorrectly configured automation may result in:
We recommend testing automation before activating it for live customer communication.
Tellerdesk is offered on a subscription basis. Current plan options may include plans such as:
Pricing, features, limits, and included services are determined by the applicable order, quotation, pricing page, or subscription agreement.
Subscription fees may be charged monthly or according to another agreed billing period.
Unless otherwise stated, subscription charges do not necessarily include usage-based third-party costs.
Certain Services may incur additional charges separate from the Tellerdesk subscription. Examples may include:
The Customer is responsible for applicable usage charges.
Where Tellerdesk provides a cost calculator, estimated rates are for informational purposes and may change when third-party providers change their pricing.
Final third-party charges are determined by the relevant provider and the Customer's actual usage.
Where a prepaid wallet or credit system is provided, the Customer may be required to maintain a sufficient balance to use certain usage-based features.
Wallet credits may be used for eligible services such as:
If the available balance is insufficient, the relevant functionality may be restricted until the balance is replenished.
Wallet balances do not constitute a bank account, deposit, investment, or financial product.
Refundability of unused wallet balances is subject to the applicable order, commercial agreement, and law.
The Customer agrees to pay all applicable subscription fees, usage fees, taxes, and other amounts associated with its Account.
Payments may be processed through approved third-party payment providers.
Tellerdesk does not normally store full card details where payments are processed directly by an external payment provider.
If payment becomes overdue, we may:
The Customer may cancel its subscription subject to the applicable subscription or order terms.
Unless otherwise stated in a commercial agreement:
Any refund is subject to the applicable subscription, order, or commercial agreement and applicable law.
We may modify:
Where practicable, we will provide reasonable notice of material changes that directly affect an active paid subscription.
Third-party communication charges may change without advance notice where those charges are changed by the relevant provider.
Tellerdesk, Mindscope FZC, and/or their licensors retain all rights, title, and interest in:
These Terms do not transfer ownership of Tellerdesk intellectual property to the Customer.
The Customer may use Tellerdesk only during a valid subscription period and subject to these Terms.
The Customer retains its rights in Customer Data submitted to or processed through Tellerdesk.
The Customer grants Tellerdesk a limited right to host, process, transmit, copy, and otherwise use Customer Data only as necessary to:
Each party may receive confidential information from the other. Confidential information may include:
Each party agrees to use reasonable measures to protect the other party's confidential information and not to disclose it except:
Our Privacy Policy explains how personal information is processed through Tellerdesk.
Where the Customer uses Tellerdesk to communicate with its own customers, the Customer is generally responsible for determining the purpose and lawful basis for processing that customer information.
Tellerdesk generally acts as a service provider or data processor where personal data is processed on behalf of the Customer.
The Customer is responsible for complying with applicable privacy and data-protection law.
Tellerdesk implements safeguards designed to protect Customer Data. These safeguards include:
No online platform can guarantee absolute security.
The Customer remains responsible for protecting its login credentials and devices.
We aim to maintain reliable availability of Tellerdesk. However, the Service may occasionally be unavailable due to:
Unless expressly stated in a separate service-level agreement, we do not guarantee uninterrupted or error-free availability.
We may update Tellerdesk from time to time. Updates may include:
We may modify or discontinue functionality where reasonably necessary.
Where practical, we will communicate material changes affecting active business customers.
Customer support may be provided according to the Customer's applicable plan or commercial agreement. Support may include:
Support does not include responsibility for the Customer's own:
We may suspend or restrict access where reasonably necessary because of:
Where appropriate, we will attempt to provide notice and an opportunity to resolve the issue.
Immediate suspension may occur where necessary to protect security, legal compliance, or third parties.
Either party may terminate the Services in accordance with the applicable subscription or commercial agreement.
We may terminate access where:
Upon termination:
Before closing an Account, Customers should export any information they are required to retain.
The availability and format of data export may depend on:
We are not responsible for a Customer's failure to export required records before account closure.
To the extent permitted by applicable law, the Services are provided on an "as available" basis.
We do not guarantee that:
Tellerdesk is a business tool and does not guarantee business outcomes.
To the maximum extent permitted by applicable law, neither Tellerdesk nor Mindscope FZC will be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services, including loss of:
except where such limitation is prohibited by applicable law.
To the extent permitted by law, the Customer agrees to be responsible for claims, losses, liabilities, or expenses arising from:
Neither party will be responsible for failure or delay caused by events beyond its reasonable control, which may include:
We may update these Terms from time to time. Material changes may be communicated through:
Revised Terms will state their updated effective date.
Continued use of Tellerdesk after the effective date may constitute acceptance of the updated Terms where permitted by law.
These Terms will be governed by the laws of the United Arab Emirates.
Any dispute will be handled according to the jurisdiction and dispute-resolution procedure stated in the Customer's commercial agreement or, where no separate agreement exists, by the courts of the United Arab Emirates, unless applicable law requires otherwise.
These Terms, together with:
form the agreement governing the Customer's use of Tellerdesk.
If there is a conflict between these Terms and a separately signed commercial agreement, the signed agreement will take priority to the extent of that conflict.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Failure by either party to enforce a right under these Terms does not mean that the right has been waived.
The Customer may not transfer or assign its rights under these Terms without our prior written consent, except where permitted under an applicable written commercial agreement.
We may assign these Terms in connection with:
For questions regarding these Terms, contact:
Mindscope FZC
Company behind Tellerdesk
Website: https://tellerdesk.com
Email: info@mindscopesolutionsfzc.com
Phone: +971 55 813 2249
Address: United Arab Emirates