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Messenger

Messenger in the unified inbox.

Connect a Facebook Page. Messages and private replies to comments stay in the same inbox as your other channels.

Page messages

Facebook Messenger conversations sit beside WhatsApp, Instagram, and email.

Reply window

Your team replies from the same inbox while the conversation is still open.

Private reply

A public comment can be turned into a private Messenger conversation.

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How Messenger sits in the inbox

Page messages and private replies stay with the rest of the team’s conversations.

  1. 01A Page message arrivesSomeone writes to the connected Facebook Page.
  2. 02The inbox opens itThe thread is assigned like any other channel.
  3. 03A comment can go privateA public comment can become a private Messenger conversation.

Ready to answer Messenger from the same workspace?

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