Shared Team Inbox
WhatsApp, Instagram, Messenger, email, and webchat arrive in one queue, so the team stops switching apps.
Unified customer communication
Tellerdesk brings your customer conversations together in one shared workspace, helping your team respond faster, collaborate better and avoid missed enquiries across multiple channels.
Stop switching between multiple apps just to answer your customers. Tellerdesk gives your team one central inbox for managing messaging, email, website conversations, calls and customer interactions.
When customers contact a business through WhatsApp, Instagram, Messenger, email, website chat or phone, teams often need to jump between different tools.
Tellerdesk solves this by centralising customer communication.
Inside the workspace
The same conversations, with clearer ownership, context, and a faster way to reply.
WhatsApp, Instagram, Messenger, email, and webchat arrive in one queue, so the team stops switching apps.
Send a new conversation to a person, or let a workflow place it with the right team.
Leave a private note for teammates. The customer never sees it.
Label conversations so the team can search, filter, and follow up faster.
Name, notes, and earlier messages stay beside the thread you are answering.
See who is online before a conversation is handed over.
Narrow the queue by channel, status, agent, assignment, or unread.
Send a saved answer for the questions your team hears every day.
Images and documents stay on the conversation, not in a separate app.
New conversations appear in the workspace without a refresh.
Conversation assignment
Send an incoming chat to a teammate by hand, or let a workflow place it with the right team when someone is available.
How it works
A message arrives on WhatsApp, Instagram, email, or webchat.
It lands in the workspace your team already uses.
It sits with every other channel, ready to open.
The thread goes to a person or team.
The reply goes out from the same conversation.
Notes, tags, and earlier messages remain on the customer.
Handle enquiries, complaints and support conversations with a clear owner on every thread.
Manage incoming enquiries and turn conversations into opportunities.
Manage booking enquiries across messaging, email and website chat.
Keep every customer request organised and assigned to the correct employee.
Channels
These are connected channels inside the Unified Inbox, not separate products.