Live call

Sarah Johnson

04:12

123456MuteHoldEnd

Incoming call · known customer

SMS

Your booking is confirmed for Friday at 10:00.

Thank you. Can you call me if the driver is late?

Yes. This number can call and text you.

Voice & business messaging

Call and message customers without leaving your workspace

Tellerdesk brings business calling and SMS into the same environment where your team manages customer conversations.

Explore Voice and SMS Book a Demo

A connected communication experience

Agents should not need separate systems for messaging, calling, contact history and customer details. Voice and SMS stay beside the conversations the team already handles.

Voice

Browser CallingMake supported business calls directly through the web interface.
Incoming CallsReceive incoming calls inside Tellerdesk where configured.
Caller InformationDisplay available customer information when calls arrive.
Call HistoryKeep call activity connected with customer records.
Call RecordingsAccess recordings where enabled and legally permitted.
Call DurationTrack call duration for visibility and reporting.

SMS

Send SMSSend business SMS directly from the customer workspace.
Receive RepliesManage incoming SMS conversations alongside other customer interactions.
Customer HistoryKeep messaging activity connected to the customer's profile.

One customer, multiple ways to communicate

Communication history should stay organised around the customer rather than around separate tools.

Customer profile→WhatsApp→SMS→Call→Email→Website chat

Use cases

Booking confirmation

Send a confirmation or reminder SMS.

Urgent support

Call a customer when messaging is not enough.

Lead follow-up

Contact high-intent leads quickly.

Appointment reminders

Send scheduled or manual reminders.

Unified Inbox Contact

Move from chat to call without changing platforms.

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