WhatsAppNew inbound message
Omnichannel inbox
One inbox per
One inbox per
customer conversation
WhatsApp, Instagram, Messenger, Email, Webchat, Voice & SMS, together.
InstagramDM waiting in inbox
Messenger24h window open
EmailThreaded reply ready
Open conversationAssigned · SLA watch
Contact cardCustomer profile
Voice and SMSCall from the inbox
TelegramNew chat in inbox
Connect every customer channel · People • Support • Solutions
Watch
See Tellerdesk in action
Everything in one place
Messages, customer history and team ownership, together.
Conversations
7 chatsWebsite demo. This preview is not the live inbox.
Unified Inbox
Manage supported channels together.
Clear Ownership
Know who is handling each conversation.
Customer Context
See messages, notes and history in one place.
Workspace
Auto Dealer
Workspace
Retail Store
Separate
City Clinic
Security & Trust
Built for business
Keep teams and customer data organised with controlled access.
1Role-Based Access
Control who sees what.
2Separate Workspaces
One workspace per team or brand.
3Protected Credentials
Channel connections stay secure.
4Privacy Controls
Customer data stays where it belongs.
01Customer message
02Automation
03Agent action
04Resolution
1Smart Routing
Send each conversation to the right team.
2Auto Assignment
Assign to available team members.
3Tags & Status
Keep conversations organised automatically.
4After-Hours Rules
Reply and route outside business hours.
SLA countdown00:12:40
Need help with my order status.
Assigned to an agent · automation recorded
AI Webchat
AI webchat with human handoff
Answers website questions and hands over to your team.
Can I talk to a person about my account?
Human handoff
Alexander HallTeam member · conversation transferred
Your Knowledge
Answers from your approved content.
Always On
Helps visitors around the clock.
Human Handoff
Passes to your team when needed.
7Unified channels
14-dayWorkspace trial
See how your team is doing
Track conversations, response times and team performance.
7
Unified channels
14-day
Workspace trial
24h
Reply window
1
Unified inbox
AI for agents
AI that helps your team
Assist agents with replies, translation and handoff.
- Suggest RepliesDrafts for agents to review.
- TranslateReply across languages.
- SummariseCatch up on long chats fast.
- Human HandoffPass to a person when needed.
Automation
Build your workflow
Simple rules. Your team stays in charge.
Trigger
Incoming WhatsApp message
A new message starts the workflow.
Meta leads
Turn leads into conversations
Capture Meta leads and follow up from Tellerdesk.
- 01CaptureFacebook and Instagram leads arrive instantly.
- 02AssignRoute each lead to the right team.
- 03Follow UpContinue on WhatsApp or Messenger.
Message flow
One inbox. One team.
Manage conversations, assignments and customer context from one workspace.
- Customer Sends a message
- Meta WhatsApp, Messenger, and Instagram
-
Unified inbox
History, notes, and assignment
- Your team The right person is chosen
- Reply Sent in the same thread
- AssignmentsClear ownership
- Notes & TagsShared team context
- Customer HistoryEvery past message
- Quick RepliesAnswer common questions fast
Planning tool
Estimate your communication costs
Estimate third-party usage, separate from your plan.
Channels
Plans
Simple plans
5 Users
$125/month
For small teams.
Book a demo10 Users · Most Popular
$200/month
For growing teams.
Book a demoEnterprise
Custom
For larger teams and brands.
Talk to salesThird-party usage charges may apply separately. Compare plans
FAQ
Which channels does Tellerdesk support?
WhatsApp, Messenger, Instagram, Email, Webchat, Voice, SMS and Meta Leads.
Can my team use one shared inbox?
Yes. Everyone works from one inbox with clear ownership.
Can AI hand over to a person?
Yes. AI webchat passes the conversation to your team when needed.
Can I manage Meta leads?
Yes. Facebook and Instagram leads arrive in Tellerdesk for follow-up.
Are messaging and calling charges separate?
Yes. Third-party charges are billed separately from your plan.